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Website service update

Our website is temporarily unavailable. Full service should be restored very soon. We apologise for any inconvenience this may cause.

Customer services contacts

Customers can contact our customer services teams on:

Royal Mail: 03457 740 740
Parcelforce Worldwide: 03448 00 44 66

Royal Mail:
For specific queries related to Royal Mail
Contact Royal Mail - General Customer Enquiries (Icon)

Parcelforce Worldwide:
For specific queries related to Parcelforce
Contact Parcelforce Worldwide (Icon)

General Logistics Systems:
For global corporate queries
Contact General Logistics Systems (Icon)

Media Contacts

We offer a 24 hour service, seven days a week hotline for journalists.

Press Office: 0203 338 1007

The media can reach us by calling our Press Office line. Outside of normal office hours, calls will be transferred to our on-call Press Officer who will respond to calls as soon as possible.

Journalists can also contact us by email:

Follow us on twitter @RoyalMailNews

Shareholders enquiries

Please contact our Registrar Equiniti for all private shareholder related enquiries


Equiniti: Shareview help website (Icon)
Registrar website:

By email

If the information or FAQs on the Shareview Help website(Icon)don't answer your question or if you need further help, choose the relevant category from the Help guide and you will find an option to email Equiniti direct from the help site.

By phone

Royal Mail plc telephone helpline

0871 384 2656 UK calls*
+44 (0)121 415 7086 International calls

Our Registrar Equiniti operates a helpline dedicated to shareholder enquiries. *Calls are charged at 8p per minute plus network extras. Lines open 8.30am to 5.30pm (UK time) Monday to Friday, excluding UK public holidays.

By post

Aspect House
Spencer Road
West Sussex
BN99 6DA

Royal Mail plc Company Secretariat

By email

By post
Company Secretariat
Royal Mail plc
100 Victoria Embankment